Refund & Cancellation Policy

Last updated: 29 September 2026

This Refund & Cancellation Policy applies to Services purchased from Insenc IT Solutions ("Insenc", "we", "us", or "our") through www.insenc.com. As we provide professional, service-based offerings, this policy explains when cancellations and refunds may apply.

1. Nature of Our Services

Insenc IT Solutions provides digital marketing, web development, and related professional services. These are time- and effort-based Services rather than physical or downloadable products. Fees typically cover strategy, labour, tools, and third-party ad spend or subscriptions committed on your behalf.

2. Cancellation by the Client

• You may request cancellation of an ongoing engagement by giving written notice via email to info@insenc.com.
• For monthly retainer or subscription-based Services, cancellation requests must be submitted at least 7 days before the next billing cycle. The current billing period will continue until its end, after which no further charges will apply.
• For project-based Services, you may cancel before work begins for a full refund of any advance paid, less any non-refundable third-party costs already incurred.

3. Refund Eligibility

Refunds, where applicable, are considered on the following basis:

• Before work commences: If you cancel before we begin work on your project, you are eligible for a full refund of amounts paid, minus any third-party fees (such as ad spend, domain, hosting, or licence costs) already incurred on your behalf.
• After work has commenced: Refunds will be calculated on a pro-rata basis for the portion of work not yet performed. Fees for work already completed, hours already invested, and third-party costs already spent are non-refundable.
• Completed Services: Once a project or milestone has been delivered and approved, the corresponding fees are non-refundable.

4. Non-Refundable Items

• Third-party advertising spend (e.g., Google Ads, Meta Ads) already utilised;
• Domain registration, hosting, SSL, plugins, licences, and other third-party subscriptions purchased on your behalf;
• Setup fees, onboarding fees, and completed deliverables that have been approved.

5. How to Request a Refund

To request a refund, email us at info@insenc.com with your invoice number and reason for the request. We will review eligible requests and respond within 7 business days.

6. Refund Processing Time

Approved refunds will be processed to your original payment method within 7–10 business days. The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

7. Contact Us

For any questions regarding cancellations or refunds, please contact us at info@insenc.com or call +91 9004006502.